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Terms and conditions of Service

Welcome to 1st Classic Transportation Inc. Provides Limousine Transportation and Bus Services in San Francisco Bay area and beyond.

Our Services are offered to you conditioned upon your acceptance of the terms, conditions, and notices set forth below (collectively, this “Agreement”).

By accessing or using our Services, you agree to be bound by this Agreement and represent that you have read and understood its terms. Please read this Agreement carefully, as it contains information concerning our terms and conditions of service. If you do not accept all of these terms and conditions, you are not authorized to use our Services. If you wish to terminate this Agreement, you can do so at any time by closing your account and no longer access or use our Services.

Unless otherwise agreed to in advance and writing, the following Terms & Conditions apply. Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made and approved in advance or there is an existing corporate billing account. 1st Classic Transportation accepts VISA, MasterCard, and American Express credit cards. Credit card authorization forms must be completed and signed before confirmation of services. Checks or cash may also be accepted subject to an authorized credit card guarantee and identity validation for security purposes. Checks may be required to be received in advance to clear before the date(s) services are rendered.  Cash payments may also need to be paid in advance. Chauffeurs do not carry change. New and one-time clients may be required to present their cards for swiping. Additional ID verification may also be necessary.

Transport Services                                                                     

Transport type

Vehicle Class / Vehicle Model, Upgrade

The user can choose from different vehicle classes; and this might affect prices as regards transport services, delays, or others…..

  • -VIP Class SUV
  • -VIP Class Sedan
  • -Economy Class Van
  • -Executive Class SUV
  • -Executive Class Sedan
  • -Executive Class Sprinter
  • -Executive Class Sprinter Limo
  • -Executive Class Stretch Limo
  • -Executive Class H2 Hummer Limo
  • -Executive Class Charter Bus
  • -Executive Class Limo Party Bus
  • -Executive Class Charter Tour Bus

 

Airport Transfers

1st Classic Transportation provides rates by distance (miles), and time for most domestic commercial airport pickups and drop-offs involving most major airports and metropolitan areas across our coverage hours. The commercial airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time exceeding fifteen (15) minutes. Your vehicle is dispatched according to the flight’s estimated time of arrival as provided to 1st Classic Transportation by FAA data and/or each respective airline’s automated system (1st Classic Transportation is not responsible for delays caused by the airline’s automated system or otherwise). For airport departure transfers (to the airport), billing shall revert to the prevailing hourly rate in the event the client is delayed, or the waiting time is exceeded, beyond the allotted fifteen (15) minutes. For arrivals transfers (from the airport), billing shall revert to the prevailing hourly rate in the event the flight is delayed, or the waiting time is exceeded the allotted (30) minutes, unless your arrival flight number changes, and we must be notified immediately in advance.

Point to Point Transfers

1st Classic Transportation may provide point-to-point transfer rates for local pickups and drop-offs within the immediate Kansas City service area.  Wait time beyond the fifteen (15) minute “grace” period as well as for extra stops or indirect routing are charged additional, or charges may revert to the prevailing hourly rate. Transfer rates are a function of time, distance, and zone locations.  Off-hour and holiday fees may apply.

Hourly Service

1st Classic Transportation provides an hourly rate for all other services based on a two (3) hour or more minimum charge, depending on vehicle type.  Hourly or “As Directed” services allow for multiple stops and wait times as directed by the client.  The vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time.  Travel time may be charged on a “garage-to-garage” basis and is made a part of the respective hourly minimums.

 

Cancellations, Changes to Bookings & No-show                                         

Cancellations & Changes

Changes in Travel Arrangements are subject to the availability of the Service operator and can be made by the Passenger, or the person making the reservation, even after the conclusion of the booking. 1st Classic Transportation understands that cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies:

All reservations booked less than 72 hours before the pickup time can be canceled within 2 hours from the time of the booking without any charges.

Cancellation can only be made in writing at least 72 hours before the pickup time by sending an email to cancellation@1stclassiclimos.com. A full fare, including a 20% chauffeur gratuity will be billed to the credit card on file for cancellation received less than 72 hours before the scheduled pickup time.

No Shows

If you do not see your chauffeur, please call our office immediately at +1 (800) 658-5679 to avoid the full-charge “no-show” fee. 

A full fare, including a 20% chauffeur gratuity will be billed if passengers fail to be at the designated pickup location (No-show). If you couldn’t locate your chauffeur for any reason, please call our dispatcher at +1 (800) 658-5679 to avoid being billed as a no-show. Do not leave your location without communicating with our dispatcher.

 

For Point-to-Point & Airport Service

A full fare, plus wait time and a 20% chauffeur gratuity will be billed to the credit card on file when the client does not show up at the pre-arranged pick-up location.

 

For Hourly Service

A full fare, including a 20% chauffeur gratuity will be billed to the credit card on file when the client does not show up at the pre-arranged pick-up location. Again, to avoid no-show charges, please call or text us at +1 (800) 658-5679.  The dispatcher will immediately direct your chauffeur to you.

Communications                                                                     

Generally, we accept new reservations, changes, Complaints, and cancellations by e-mail (cancellation@1stclassiclimos.com) with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays.  If your needs require attention in less than eight hours, please call our office at +1 (800) 658-5679.

 

We cannot guarantee cancellations, changes, or new reservations unless sent to cancellation@1stclassiclimos.com with adequate notice. You should always get an e-mail confirmation of a new reservation, any changed reservation, or a canceled reservation.  If you do not receive such e-mail confirmation, please contact us right away.

Chauffeur Tip Policy

It is customary to pay a tip to the chauffeur for services rendered.  As a convenience to our clients, a recommended 20% tip that is paid to the chauffeur is added to your charges, unless your agreement states differently.  Chauffeur tip is always completely at your discretion and subject to your satisfaction with the chauffeur’s service.  You may increase, decrease or eliminate the tip.  Please let us know if you choose to pay tips differently.  If you are approving an additional tip being added to the bill, please confirm promptly via e-mail to billings@1stclassiclimos.com referencing your reservation number, or just give us a call to adjust billing.  Chauffeurs understand that all tips must be earned by providing outstanding service to our clients and their guests and that the actual amount received is always up to the client.

Arrival Time

1st Classic Transportation and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However, road, traffic, weather conditions, and changing flight schedules are oftentimes beyond the reasonable control of the company and the chauffeur.  No refunds can be given due to late arrivals due to such conditions or other occurrences out of the company's reasonable control or chauffeur.

Baggage and Other Property Transported

1st Classic Transportation cannot assume responsibility for the handling or maintenance of any baggage or other property, nor any property left in the company’s vehicles.  We will do everything possible to secure and retrieve any belongings left in the vehicle.  Please always check thoroughly before leaving the vehicle for all your personal belongings.

Behavior in the Vehicle                                                               

Passenger Conduct

1st Classic Transportation reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way.  Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle.  The client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle.  In such instances, services will be terminated immediately and no refunds will be offered.

Excess Cleaning & Damage

The client assumes full financial liability for any damages to the vehicle caused during the duration of the service by the passengers or any member of their party. A fee of $900.00 for each carpet cleaning or seat burn. The sanitation fee is a minimum of $400.00.

Smoking Strictly Prohibited

Smoking in all vehicles is strictly prohibited.  Smoking in the vehicle by the client or any passenger will result in an automatic minimum $250 charge.  Damage caused by smoking activity will also be charged to the client.

Alcohol Consumption

Alcohol consumption by minors and drugs is prohibited by law. No drugs, alcohol, or smoking on prom night is strictly enforced. Smoking of any sort is prohibited. It is illegal to stand through the sunroof; the sunroof will be closed and locked at all times and the solid driver divider and glass divider will be open throughout the service.

Violation of Rules

Violation of these rules will result in immediate termination of the service without refund, or the violator(s) if identified, will immediately be removed from the vehicle without refund. The chauffeur has the right to terminate the service without refund if there is blatant indirection on the part of the passenger(s).

ADDITIONAL CHARGES

Wait Time (Airport & Point-to-Point Transfers)

1st Classic Transportation offers a 30-minute grace period from the updated arrival time for the airport.  Thereafter, wait time will be charged at $15 for each additional 10minute period. For all other transfers, a 15-minute grace period will be granted, thereafter, wait time will be charged at $15 for each additional 10-minute period. Wait time past 30 minutes will revert the trip to hourly minimum pricing.

Stops (Airport & Point-to-Point Transfers)

Extra stops are charged a minimum of $15 per “en-route” stop and include a maximum 10-minute wait period at the stop. Additional wait time is charged at the prevailing hourly rate in quarter-hour increments. Stops that are “out of route” are a minimum of $25 added to the base rate.  Multiple stops, depending on routing could result in the ride reverting to an hourly charter. A $10 Airport fee is charged for all trips To and From the Airports.

Traffic (Rush Hour)

A 12.5% surcharge added to the base fare on transfers will be charged to your bill during the hours of 4:59 am to 7:59 am and 3:59 pm to 7:59 pm Monday to Friday. 

Gas, Bridge Toll & Parking

A 15% of the base fare is added as a Gas Surcharge on both transfers and hourly charter services. Bridge toll and parking fees are charged when applicable.

Meet & Greet Service

Unless otherwise agreed to in writing, meet & greet services are charged up to $35 for Domestic Arrivals and up to $55 for International Arrivals.  A Meet & Greet service varies by Airports.

Holiday & Off-Hour Surcharge

Up to 15% surcharge added to the base fare on transfers will be charged to your bill during the hours of 10:59 pm and – 4:59 am.  Extended flight delays may also result in additional wait time fees.  Up to 50% holiday fee will be added to the base fare on transfers occurring on the following holidays: Thanksgiving, Christmas, New Year’s Eve, and New Year’s Day. Premium hourly rates and minimums may also apply on these holidays.

Staff Accommodations

On occasions that require overnight travel for chauffeurs, onsite coordinators, or other client-dedicated staff, lodging and meals should be arranged and provided for by the client.  A per diem may be applied in addition to lodging expenses.

Privacy Policy

When you register at the 1st Classic Transportation, Inc. Website, we will respect your privacy following the policy set forth at https://1stclassiclimos.com 1st Classic Transportation, Inc. will not give your user or name and address information to anyone without your consent. The information you provide us with is used to help personalize user information and offers for you. Your name and address information may be used only for mailing you offers. Your e-mail address is used for sending you information and updates about 1st Classic Transportation, Inc. services and the Website.

Rates, fees, surcharges, and terms are subject to change without notice