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1-800-658-5679

+1 (415) 937-1660

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CALL US
1-800-658-5679
EMAIL US
info@1stclassiclimos.com
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Mon - Sun 24/7 Service

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Frequently Asked Questions



What is 1ST CLASSIC?

  

1ST CLASSIC is a professional chauffeured transportation company providing luxury black car, executive SUV, Sprinter van, and charter bus services for airport transfers, corporate travel, weddings, wine tours, sporting events, conventions, and private transportation.

How far in advance should I book?

  

Airport Transfers

  • Minimum 3 hours' advance notice.

Sprinter Vans, Charter Buses & Large Group Transportation

  • Minimum 12 hours' advance notice.

Can I/We open a corporate or personal account?

  

We offer both corporate and personal accounts. A credit card authorization form will be emailed, and  ID validation and other documentation must be returned along with the signed and completed CC authorization form.  Major corporate accounts may qualify for billing terms, subject to review and approval. Click Account Sign-up to open one

When do we send the driver's info?

  

The driver's information will be sent out together with the 6-hour and 3-hour notifications via email.

How can I obtain a receipt for my charges?

  

Our billing system will automatically email you a receipt once your credit card is authorized and charged. For corporate and personal accounts customers, you have access to all your invoices, and can be retrieved at any time.

How does the payment process work?

  

The accounting will only authorize the deposit and will charge the credit card after the service is completed.

How do I locate my driver upon arrival?

  

We have two types of service at the airport the first is called Curbside pick up and the other one is called Meet and greet.

For Meet and Greet -

Passengers will be met near the Baggage Claim Area with a Welcome Sign

For Curbside -

Upon Arrival, your Chauffeur will TEXT/CALL you to establish contact then will pick you up at the Curb.

What will happen if my flight arrives early or late?

  

The team and drivers closely monitor the flight arrival times to make sure that we will provide the service to you no what the circumstances are.

How long is the grace period (free waiting time)?

  

For Airport Departure and  Non-Airport transfers, we allow 15 minutes of free waiting time.

For Airport Arrival transfers we allow 30 minutes for free waiting time for Domestic flights and 45 minutes for International.

Will I be able to cancel past the cancellation time window?

  

We strictly follow our cancellation policy. Cancellation can only be made in writing at least 72 hours before the pickup time by sending an email to cancellation@1stclassiclimos.com. A full fare, including a 20% chauffeur gratuity will be billed to the credit card on file for cancellation received less than 72 hours before the scheduled pickup time.  For a detailed cancellation policy, visit our  Terms & Conditions.

The policies are stated in the confirmation emails as well.

Do you provide a child car seat?

  

Yes, we provide child car seats upon request at reservation for an additional charge.

Do you allow smoking in your vehicles?

  

Smoking is strictly prohibited in all our vehicles.  There is a minimum cleaning fee of $250.00 for violation, plus the cost of repairs for any smoking-related damage.

Do you accommodate pets?

  

Yes, we do, however, there will be a surcharge for cleaning. i.e. the shedding of hair etc…

Is 1ST CLASSIC licensed and insured?

  

Yes. We are fully licensed by the California Public Utilities Commission (CPUC) and maintain commercial insurance coverage for all transportation services.

I have more questions...

  

Sure, no problem, please do not hesitate to contact us at: (800) 658-5679 or by email at info@1stclassiclimos.com, and we will gladly assist you.

Can I book transportation for someone else?

  

Absolutely.

Where do you provide service?

  

We provide transportation throughout the San Francisco Bay Area, Northern California, many cities across California, and selected destinations nationwide through our transportation network.

Are you available 24 hours a day?

  

Yes. We operate 24 hours a day, 7 days a week, including weekends and holidays.

Can I book online?

  

Yes. Our online reservation system provides instant booking confirmation.

Can I make a same-day reservation?

  

Yes, depending on vehicle availability.

Can I reserve months in advance?

  

Absolutely. Many corporate clients reserve transportation weeks or months ahead.

Can I reserve transportation for recurring trips?

  

Yes. Daily, weekly, monthly, and recurring corporate transportation can be arranged.

How do I make a reservation?

  

Reservations can be made online through our booking system or by calling our reservations department.

Which airports do you serve?

  

We serve major commercial airports, including:

  • San Francisco International Airport - SFO
  • Oakland International Airport - OAK
  • San Jose International Airport - SJC
  • Sacramento International Airport - SMF
  • Los Angeles International Airport - LAX
  • John F. Kennedy International Airport - JFK
  • George Bush Intercontinental Airport - IAH

as well as many other airports throughout California, across the nation, and worldwide.

Do you monitor my flight

  

Yes. We monitor your flight using airline and FAA updates, so your chauffeur arrives according to your actual arrival time.

What happens if my flight is delayed

  

We adjust your pickup time according to your updated flight arrival time whenever possible.

What if my flight number changes

  

Please notify us immediately so we can monitor the correct flight.

Will my chauffeur meet me inside the airport?

  

Yes, the Meet & Greet service is available upon request.

Is Meet & Greet included?

  

Meet & Greet is an optional service; additional charges may apply, depending on the airport.

How long will the chauffeur wait after my flight lands?

  

Airport arrivals include a grace period of up to 30 minutes for domestic arrivals, and 45 minutes for international arrivals before waiting charges begin.

What types of vehicles do you offer?

  

Which vehicle is best for airport transportation?

  

It depends on the number of passengers and luggage.

Can you transport large groups?

  

Yes. We specialize in group transportation for conventions, corporate events, sporting events, and weddings.

Can I choose a specific vehicle?

  

Yes, subject to availability.

Are your vehicles smoke-free?

  

Yes, our vehicles are smoke-free.

Are your vehicles cleaned before each trip?

  

Yes. Vehicles are professionally cleaned and maintained.

Are your chauffeurs professionally trained?

  

Yes. Our chauffeurs are professionally trained.

Will my chauffeur help with luggage?

  

Absolutely.

Will my chauffeur contact me before pickup?

  

Yes. Driver information is typically sent before your reservation, and chauffeurs will also contact you upon your flight arrival.

Will I receive the chauffeur's phone number?

  

Yes, you will receive your chauffeur's phone numbers at least 6 hours before your scheduled pickup or arrival time.

How are your rates calculated?

  

Rates depend on:

  • Pickup location
  • Destination
  • Vehicle type
  • Duration
  • Mileage
  • Time of day
  • Special event demand

Do you offer flat-rate airport transportation?

  

Yes, many airport transfers are offered at flat rates.

Do you charge by the hour?

  

Yes. Hourly service is available for many transportation needs.

Are gratuity and taxes included?

  

Pricing varies by service. Your quote will clearly outline all applicable charges.

Are there any hidden fees?

  

No. Applicable fees are disclosed during booking.

Is there a fuel surcharge?

  

Yes. A fuel surcharge may apply.

Are bridge tolls included?

  

Bridge tolls and parking fees are charged when applicable.

Is there free waiting time?

  

Yes.

Airport arrivals include complimentary waiting time before additional charges apply.

What happens if I'm running late?

  

Additional waiting charges may apply after the grace period.

Can I make multiple stops?

  

Yes.

Additional charges may apply depending on the route and wait time.

Can I change my destination during the ride?

  

Yes, subject to chauffeur availability and applicable fare adjustments.

Do you provide executive transportation?

  

Yes, we do.

Can my company open a corporate account?

  

Yes. Corporate accounts are available, and approved businesses may qualify for billing terms after review.

Do you handle conventions and conferences?

  

Yes, we do.

Can you coordinate transportation for multiple executives?

  

Absolutely.

Do you provide wedding transportation?

  

Yes, we do.

Can you transport wedding guests?

  

Yes, we can.

Do you offer transportation for bachelor and bachelorette parties?

  

Yes, we do.

Do you provide prom transportation?

  

Yes, we do.

Do you provide transportation for concerts and sporting events?

  

Yes, we do.

Do you provide transportation for wine tours?

  

Yes, we do.

Can we customize our wine tour itinerary?

  

We absolutely do.

How many passengers can you accommodate?

  

From individual travelers to large groups requiring multiple buses.

Do you transport convention attendees?

  

Yes, we do.

Can you transport employees?

  

Yes, we can.

Do you offer shuttle services?

  

Yes, we do.

Which payment methods do you accept?

  

Major credit cards and approved payment methods.

Can I pay online?

  

Yes, you can.

Is my payment secure?

  

Yes. Our online payment processing is secure.

Can I modify my reservation?

  

Yes, subject to availability and timing.

Can I cancel my reservation?

  

Yes. Cancellation policies vary by service type.

Is your service insured?

  

Yes, it is.

Are your vehicles inspected regularly?

  

Yes.

Do you prioritize passenger safety?

  

Absolutely.

Why choose 1ST CLASSIC?

  

Clients choose us for:

  • Professional chauffeurs
  • Luxury fleet
  • 24/7 availability
  • Reliable airport transportation
  • Corporate expertise
  • Real-time online booking
  • Secure payment system
  • Personalized customer service

How much luggage can I bring?

  

Luggage capacity depends on the vehicle selected. Our reservation specialists can recommend the right vehicle for your group.

Can you accommodate oversized luggage?

  

Yes, with the appropriate vehicle.

Can you transport golf clubs, skis, or bicycles?

  

Yes. Please let us know during booking so we can assign the proper vehicle.

Can children ride?

  

Yes, they can.

Do you provide child safety seats?

  

Child seats may be available upon request. Please request them when booking.

Can I travel with my pet?

  

Pet transportation may be available with advance notice and approval.

Can I request bottled water?

  

Yes, you can.

Can I request multiple pickups?

  

Yes, you can.

Can I reserve transportation for VIP guests?

  

Yes. We regularly provide discreet executive and VIP transportation.

Can you coordinate transportation for large events?

  

Yes. We specialize in transportation logistics for conferences, corporate meetings, weddings, sporting events, concerts, and other large-scale gatherings.